Related Books

A Complaint is a Gift
Language: en
Pages: 236
Authors: Janelle Barlow
Categories: Business & Economics
Type: BOOK - Published: 1996 - Publisher: Berrett-Koehler Publishers

DOWNLOAD EBOOK

Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechani
A Complaint Is a Gift
Language: en
Pages: 370
Authors: Janelle Barlow
Categories: Business & Economics
Type: BOOK - Published: 2008-08-18 - Publisher: Berrett-Koehler Publishers

DOWNLOAD EBOOK

A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through r
Wilber Winkle Has a Complaint!
Language: en
Pages: 453
Authors: John Homans
Categories: Humor
Type: BOOK - Published: 1997-06-25 - Publisher: Bancroft Press

DOWNLOAD EBOOK

Is Wilber Winkle a consumer advocate extraordinaire or just a nut with too much time on his hands? Whatever the verdict, this hilarious collection of complaint
Complaint Management Excellence
Language: en
Pages: 208
Authors: Sarah Cook
Categories: Business & Economics
Type: BOOK - Published: 2012-05-03 - Publisher: Kogan Page Publishers

DOWNLOAD EBOOK

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in soci
Fresh Complaint
Language: en
Pages: 263
Authors: Jeffrey Eugenides
Categories: Fiction
Type: BOOK - Published: 2017-10-03 - Publisher: Knopf Canada

DOWNLOAD EBOOK

Proudly presenting the widely anticipated new work of fiction from the multi-award winning bestselling author of Middlesex--a #1 major bestseller in Canada--and