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A Guide to Computer User Support
Language: en
Pages: 380
Authors: Fred Beisse
Categories: Business & Economics
Type: BOOK - Published: 1999 - Publisher:

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Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.
How to Manage the IT Helpdesk
Language: en
Pages: 374
Authors: Noel Bruton
Categories: Business & Economics
Type: BOOK - Published: 2002 - Publisher: Routledge

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The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful supp
The Computer User as Toolsmith
Language: en
Pages: 204
Authors: Saul Greenberg
Categories: Computers
Type: BOOK - Published: 1993-01-29 - Publisher: Cambridge University Press

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This 1993 book offers a wealth of analysis and interpretation of data, from which the author has developed a computer version of a handyman's workbench.
Repetitive Strain Injury
Language: en
Pages: 248
Authors: Emil F. Pascarelli
Categories: Health & Fitness
Type: BOOK - Published: 1994-03-22 - Publisher: John Wiley & Sons

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Explains how to treat and prevent different kinds of repetitive strain injuries, including Carpal Tunnel Syndrome.
The IT Support Handbook
Language: en
Pages: 199
Authors: Mike Halsey
Categories: Computers
Type: BOOK - Published: 2019-10-03 - Publisher: Apress

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Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively