Related Books

A Guide to Customer Service Skills for the Help Desk Professional
Language: en
Pages: 408
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 2004-11 - Publisher: Course Technology

DOWNLOAD EBOOK

This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workpl
A Guide to Customer Service Skills for the Service Desk Professional
Language: en
Pages: 544
Authors: Donna Knapp
Categories: Computers
Type: BOOK - Published: 2014-05-12 - Publisher: Cengage Learning

DOWNLOAD EBOOK

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches
Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence
Language: en
Pages: 133
Authors: Gerard Assey
Categories: Business & Economics
Type: BOOK - Published: 2024-03-11 - Publisher: Gerard Assey

DOWNLOAD EBOOK

‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk prof
Customer Service
Language: en
Pages: 544
Authors: Robert W. Lucas
Categories: Customer services
Type: BOOK - Published: 2009 - Publisher:

DOWNLOAD EBOOK

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business
The Effortless Experience
Language: en
Pages: 258
Authors: Matthew Dixon
Categories: Business & Economics
Type: BOOK - Published: 2013-09-12 - Publisher: Penguin

DOWNLOAD EBOOK

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr