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Assessing Service Quality
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Pages: 552
Authors: Peter Hernon
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2015-05-12 - Publisher: American Library Association

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari
Service Quality
Language: en
Pages: 201
Authors: Roland T. Rust
Categories: Business & Economics
Type: BOOK - Published: 1994 - Publisher: SAGE

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The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, a
Service Quality Measurement: Issues and Perspectives
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Authors: Lewlyn L. R. Rodrigues
Categories: Business & Economics
Type: BOOK - Published: 2013-06-01 - Publisher: Anchor Academic Publishing (aap_verlag)

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This book is very useful for it is not just ‘descriptive’ in its nature, but ‘prescriptive’, too. It is descriptive in the sense that it describes the p
Delivering Satisfaction and Service Quality
Language: en
Pages: 204
Authors: Peter Hernon
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: American Library Association

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Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
Delivering Quality Service
Language: en
Pages: 185
Authors: Valarie A. Zeithaml
Categories: Business & Economics
Type: BOOK - Published: 2010-05-11 - Publisher: Simon and Schuster

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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac