Call Centre Training And Development
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Language: en
Pages: 176
Pages: 176
Type: BOOK - Published: 2012-12-19 - Publisher: AuthorHouse
The training and development team of an international call centre enterprise is faced with the challenge of creating a global workforce, dedicated to excellent
Language: en
Pages: 292
Pages: 292
Type: BOOK - Published: 2002 - Publisher: CIPD Publishing
This is the leading textbook for students taking the CIPD Certificate in Personnel Practice, and has been fully revised and rewritten to take account of the new
Language: en
Pages: 369
Pages: 369
Type: BOOK - Published: 2017-05-15 - Publisher: Routledge
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strat
Language: en
Pages: 486
Pages: 486
Type: BOOK - Published: 1999 - Publisher: Gower Publishing, Ltd.
An invaluable aid for today's training professional as they face up to the organizational challenges presented to them.
Language: en
Pages: 436
Pages: 436
Type: BOOK - Published: 2007 - Publisher: Juta and Company Ltd
The book contains a unique and refreshingly new perspective on education, training and development (ETD) practices in the 21st century workplace context. It mov