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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
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Call centers have evolved to become the 'first line of defense', at the forefront of modern business. Many companies decide to entrust specialists with servicin
Call Centers for Dummies
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Call Centers for Dummies is the ideal resource for call center managers. Using Call Centers for Dummies, the manager is equipped with a guide that, working unde