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Complex Service Delivery Processes, Third Edition
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This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clientÂ’s lack of know
Complex Service Delivery Processes
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Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a ma
Crafting Service Processes
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As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies
Achieving Customer Experience Excellence through a Quality Management System
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For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. T
Designing Service Processes to Unlock Value, Third Edition
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Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider