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Computer Telephony Encyclopedia
Language: en
Pages: 576
Authors: Richard Grigonis
Categories: Computers
Type: BOOK - Published: 2000-01-08 - Publisher: CRC Press

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If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis th
Computer Security and Telerobotics for Everyone
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Pages: 198
Authors: Eamon P. Doherty Ph.D.
Categories: Computers
Type: BOOK - Published: 2005-11-22 - Publisher: AuthorHouse

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The book discusses some basics about computer security and some of the strategies that personal computer users take to try to keep their machine safe. It also d
The Digital Hand
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Pages: 656
Authors: James W. Cortada
Categories: Computers
Type: BOOK - Published: 2005-11-03 - Publisher: Oxford University Press

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The Digital Hand, Volume 2, is a historical survey of how computers and telecommunications have been deployed in over a dozen industries in the financial, telec
Designing the Best Call Center for Your Business
Language: en
Pages: 315
Authors: Brendan Read
Categories: Computers
Type: BOOK - Published: 2005-01-02 - Publisher: CRC Press

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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilitie
The Complete Guide to Customer Support
Language: en
Pages: 273
Authors: Joe Fleischer
Categories: Computers
Type: BOOK - Published: 2002-01-04 - Publisher: CRC Press

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Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel t