The Real-Time Contact Center
| Author | : Donna Fluss |
| Publisher | : Amacom |
| Total Pages | : 241 |
| Release | : 2005 |
| ISBN-10 | : 9780814414439 |
| ISBN-13 | : 0814414435 |
| Rating | : 4/5 (39 Downloads) |
Book Synopsis The Real-Time Contact Center by : Donna Fluss
Download or read book The Real-Time Contact Center written by Donna Fluss and published by Amacom. This book was released on 2005 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.