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The Customer Experience Manual
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Pages: 233
Authors: Alan Pennington
Categories: Business & Economics
Type: BOOK - Published: 2016-09-12 - Publisher: Pearson UK

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Customer Experience Field Manual
Language: en
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Authors:
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Type: BOOK - Published: 2020-01-10 - Publisher:

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This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as
The Customer Experience Field Guide
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Type: BOOK - Published: 2021-03-05 - Publisher:

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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Language: en
Pages: 321
Authors: Reza Soudagar
Categories: Business & Economics
Type: BOOK - Published: 2011-10-28 - Publisher: McGraw Hill Professional

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“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshin
Leading the Customer Experience
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Pages: 288
Authors: Brad Cleveland
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Type: BOOK - Published: 2021-02-23 - Publisher: Kogan Page

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Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and