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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se
Strategic Customer Service
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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
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Amaze Every Customer Every Time
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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien
High-Tech, High-Touch Customer Service
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Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a b