Related Books

Customer Service Training 101
Language: en
Pages: 239
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: AMACOM Div American Mgmt Assn

DOWNLOAD EBOOK

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make o
The Compassionate Geek
Language: en
Pages: 164
Authors: Don R. Crawley
Categories: Computer industry
Type: BOOK - Published: 2011-05-05 - Publisher: Soundtraining Net

DOWNLOAD EBOOK

Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing cust
Customer Service Management Training 101
Language: en
Pages: 225
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: AMACOM Div American Mgmt Assn

DOWNLOAD EBOOK

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step
Powerful Phrases for Effective Customer Service
Language: en
Pages: 306
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher: AMACOM Div American Mgmt Assn

DOWNLOAD EBOOK

Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always
Media Training 101
Language: en
Pages: 262
Authors: Sally Stewart
Categories: Business & Economics
Type: BOOK - Published: 2003-09-29 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Written by a seasoned journalist and public relations professional, Media Training 101 is your essential guide to handling the news media. A former USA Today re