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This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business servi
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The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw
Defining Student Success
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The key to success, our culture tells us, is a combination of talent and hard work. Why then, do high schools that supposedly subscribe to this view send studen