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Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its qua
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A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of desig
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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
Designing for Service
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