Designing Service Excellence
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Language: en
Pages: 190
Pages: 190
Type: BOOK - Published: 2014-11-13 - Publisher: CRC Press
The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellenc
Language: en
Pages: 198
Pages: 198
Type: BOOK - Published: 2014-11-13 - Publisher: CRC Press
The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excel
Language: en
Pages: 261
Pages: 261
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Language: en
Pages: 360
Pages: 360
Type: BOOK - Published: 1996 - Publisher: McGraw-Hill Professional Publishing
This text explores the re-emergence of product excellence in the design and manufacturing process. It is a knowledge-based approach to manufacturing that attemp
Language: en
Pages: 535
Pages: 535
Type: BOOK - Published: 2018-12-28 - Publisher: Springer
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspectiv