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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
Good Jobs and Social Services
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Authors: D. Sánchez Ancochea
Categories: Business & Economics
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Few countries have achieved social development, which requires simultaneously securing market and social incorporation (good jobs and access to social services)
Site Reliability Engineering
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The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw
Juran on Quality by Design
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Authors: J. M. Juran
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Type: BOOK - Published: 1992-05-04 - Publisher: Simon and Schuster

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J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set
Good Enough for Government Work
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Authors: Amy E. Lerman
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Type: BOOK - Published: 2019-06-14 - Publisher: University of Chicago Press

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American government is in the midst of a reputation crisis. An overwhelming majority of citizens—Republicans and Democrats alike—hold negative perceptions o