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Improving Patient Satisfaction Now
Language: en
Pages: 378
Authors: Anne-Marie Nelson
Categories: Medical
Type: BOOK - Published: 1997 - Publisher: Jones & Bartlett Learning

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In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient s
Patient Satisfaction
Language: en
Pages: 286
Authors: Irwin Press
Categories: Medical
Type: BOOK - Published: 2006 - Publisher:

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The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant
Measuring and Improving Patient Satisfaction
Language: en
Pages: 548
Authors: Patrick J. Shelton
Categories: Medical
Type: BOOK - Published: 2000 - Publisher: Jones & Bartlett Learning

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Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The re
Healthcare Administration for Patient Safety and Engagement
Language: en
Pages: 363
Authors: Rosiek-Kryszewska, Aleksandra
Categories: Medical
Type: BOOK - Published: 2018-02-09 - Publisher: IGI Global

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Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizatio
Perfecting Patient Journeys
Language: en
Pages: 179
Authors: Judy Worth
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher: Lean Enterprise Institute

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"Perfecting Patient Journeys is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and sele