Related Books

Improving the Airport Customer Experience
Language: en
Pages: 230
Authors: Bruce J. Boudreau
Categories: Airports
Type: BOOK - Published: 2016 - Publisher:

DOWNLOAD EBOOK

"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport cus
A Practical Guide to Airline Customer Service
Language: en
Pages: 302
Authors: Colin C. Law
Categories: Transportation
Type: BOOK - Published: 2018-04-16 - Publisher: BrownWalker Press

DOWNLOAD EBOOK

A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airl
Airport Passenger-related Processing Rates Guidebook
Language: en
Pages: 127
Authors: Michael James Cassidy
Categories: Transportation
Type: BOOK - Published: 2009 - Publisher: Transportation Research Board

DOWNLOAD EBOOK

TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate p
Resource Manual for Airport In-terminal Concessions
Language: en
Pages: 269
Authors:
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Transportation Research Board

DOWNLOAD EBOOK

'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and imple
Managing Airports
Language: en
Pages: 294
Authors: Anne Graham
Categories: Business & Economics
Type: BOOK - Published: 2012-05-16 - Publisher: Routledge

DOWNLOAD EBOOK

Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition