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Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic gu
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The Official Introduction to the ITIL Service Lifecycle
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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management