Related Books

Beyond the Ultimate Question
Language: en
Pages: 433
Authors: Bob E. Hayes
Categories: Business & Economics
Type: BOOK - Published: 2009-05-04 - Publisher: Quality Press

DOWNLOAD EBOOK

Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compe
Measuring Customer Experience
Language: en
Pages: 107
Authors: Philipp Klaus
Categories: Business & Economics
Type: BOOK - Published: 2014-11-19 - Publisher: Springer

DOWNLOAD EBOOK

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, thi
The Effortless Experience
Language: en
Pages: 258
Authors: Matthew Dixon
Categories: Business & Economics
Type: BOOK - Published: 2013-09-12 - Publisher: Penguin

DOWNLOAD EBOOK

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr
The Customer of the Future
Language: en
Pages: 225
Authors: Blake Morgan
Categories: Business & Economics
Type: BOOK - Published: 2019-10-29 - Publisher: HarperCollins Leadership

DOWNLOAD EBOOK

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow'
Measuring Customer Satisfaction
Language: en
Pages: 182
Authors: Bob E. Hayes
Categories: Business & Economics
Type: BOOK - Published: 1992 - Publisher: ASQ Quality Press

DOWNLOAD EBOOK

"The mysteries of every aspect of questionnaires dissolve as author Bob E. Hayes leads you systematically through the scientific methodology used to construct q