Measuring Customer Experience
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Language: en
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Type: BOOK - Published: 2009-05-04 - Publisher: Quality Press
Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compe
Language: en
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Pages: 107
Type: BOOK - Published: 2014-11-19 - Publisher: Springer
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, thi
Language: en
Pages: 258
Pages: 258
Type: BOOK - Published: 2013-09-12 - Publisher: Penguin
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr
Language: en
Pages: 225
Pages: 225
Type: BOOK - Published: 2019-10-29 - Publisher: HarperCollins Leadership
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow'
Language: en
Pages: 182
Pages: 182
Type: BOOK - Published: 1992 - Publisher: ASQ Quality Press
"The mysteries of every aspect of questionnaires dissolve as author Bob E. Hayes leads you systematically through the scientific methodology used to construct q