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Measuring Service Performance
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Authors: Ralf Lisch
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Type: BOOK - Published: 2016-05-06 - Publisher: Routledge

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In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service,
Measuring the Performance of Human Service Programs
Language: en
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Authors: Lawrence L. Martin
Categories: Political Science
Type: BOOK - Published: 2010 - Publisher: SAGE

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Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more ac
Measuring Service Performance
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Authors: Ralf Lisch
Categories: Business & Economics
Type: BOOK - Published: 2016-05-06 - Publisher: Routledge

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In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service,
Measuring Performance for Business Results
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Authors: M. Zairi
Categories: Business & Economics
Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media

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Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financi
Measuring the Performance of Public Services
Language: en
Pages:
Authors: Michael Pidd
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Type: BOOK - Published: 2012-02-02 - Publisher: Cambridge University Press

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Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that ta