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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
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Pages: 240
Authors: Robert Bacal
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Type: BOOK - Published: 2005-01-20 - Publisher: McGraw Hill Professional

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Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are a
The Complete Book of Perfect Phrases Book for Effective Managers
Language: en
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The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach a
Powerful Phrases for Effective Customer Service
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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always
Perfect Phrases for Motivating and Rewarding Employees, Second Edition
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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Hundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence! Whether you're givin
The Complete Book of Perfect Phrases for High-Performing Sales Professionals
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Categories: Business & Economics
Type: BOOK - Published: 2009-10-02 - Publisher: McGraw Hill Professional

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The Right Phrase forEvery Sales Situation A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you’re cold-