Download or read book Personalising Public Services written by Catherine Needham and published by Policy Press. This book was released on 2011 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.