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This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business servi
Service Management
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Type: BOOK - Published: 2011-12-09 - Publisher: Springer Science & Business Media

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“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, D
Service Management
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Service Management and Marketing Principles
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This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesse
Service Management For Dummies
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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de