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Service Quality in Academic Libraries
Language: en
Pages: 0
Authors: Peter Hernon
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1996 - Publisher: Praeger

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Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance mea
Quality and the Academic Library
Language: en
Pages: 337
Authors: Jeremy Atkinson
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2016-02-24 - Publisher: Chandos Publishing

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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and servic
Assessing Service Quality
Language: en
Pages: 552
Authors: Peter Hernon
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2015-05-12 - Publisher: American Library Association

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari
Customer Service in Academic Libraries
Language: en
Pages: 153
Authors: Stephen Mossop
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2015-10-06 - Publisher: Elsevier

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The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer ser
Evaluation and Library Decision Making
Language: en
Pages: 296
Authors: Peter Hernon
Categories: Education
Type: BOOK - Published: 1990 - Publisher: Praeger

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Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the context of