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This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the ongoing changing contex
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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
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Data Warehousing and Mining
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Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadm