The Customer-Driven Organization
Author | : Lance B. Coleman Sr. |
Publisher | : CRC Press |
Total Pages | : 116 |
Release | : 2017-07-27 |
ISBN-10 | : 9781482217117 |
ISBN-13 | : 1482217112 |
Rating | : 4/5 (17 Downloads) |
Download or read book The Customer-Driven Organization written by Lance B. Coleman Sr. and published by CRC Press. This book was released on 2017-07-27 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo