The Customer Success Economy
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Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer
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The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Custom
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The "membership" business models of Netflix, Weight Watchers, and other industry giants revealed—and how you can use them to lead your company to the top of t