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The Little Customer Service Book
Language: en
Pages: 94
Authors: Rick Grassi
Categories: Business & Economics
Type: BOOK - Published: 2020-11-05 - Publisher:

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A handbook detailing the basics of effective customer service.
Quest for the Best
Language: en
Pages: 260
Authors: Stanley Marcus
Categories: Biography & Autobiography
Type: BOOK - Published: 2001 - Publisher: University of North Texas Press

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"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves
The Customer Service Revolution
Language: en
Pages: 143
Authors: John R. DiJulius
Categories: Business & Economics
Type: BOOK - Published: 2015-01-06 - Publisher: Greenleaf Book Group

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In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th
Strategic Customer Service
Language: en
Pages: 274
Authors: John A. GOODMAN
Categories: Business & Economics
Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
Amaze Every Customer Every Time
Language: en
Pages: 249
Authors: Shep Hyken
Categories: Business & Economics
Type: BOOK - Published: 2013-09-03 - Publisher: Greenleaf Book Group

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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien