The Science Of Service
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Language: en
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Type: BOOK - Published: 2018-09-18 - Publisher: Page Two
When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financ
Language: en
Pages: 845
Pages: 845
Type: BOOK - Published: 2018-10-16 - Publisher: Springer
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these c
Language: en
Pages: 388
Pages: 388
Type: BOOK - Published: 2008-01-08 - Publisher: Springer Science & Business Media
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21
Language: en
Pages: 628
Pages: 628
Type: BOOK - Published: 2011-07-15 - Publisher: John Wiley & Sons
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t
Language: en
Pages: 188
Pages: 188
Type: BOOK - Published: 2011-04-02 - Publisher: Springer Science & Business Media
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of