Related Books

The Science of Service
Language: en
Pages: 0
Authors: Mark Colgate
Categories: Business & Economics
Type: BOOK - Published: 2018-09-18 - Publisher: Page Two

DOWNLOAD EBOOK

When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financ
Handbook of Service Science, Volume II
Language: en
Pages: 845
Authors: Paul P. Maglio
Categories: Business & Economics
Type: BOOK - Published: 2018-10-16 - Publisher: Springer

DOWNLOAD EBOOK

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these c
Service Science, Management and Engineering
Language: en
Pages: 388
Authors: Bill Hefley
Categories: Business & Economics
Type: BOOK - Published: 2008-01-08 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21
Service Science
Language: en
Pages: 628
Authors: Mark S. Daskin
Categories: Mathematics
Type: BOOK - Published: 2011-07-15 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t
Service Design and Delivery
Language: en
Pages: 188
Authors: Mairi Macintyre
Categories: Business & Economics
Type: BOOK - Published: 2011-04-02 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of