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The Service Culture Handbook

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Service Failure

Service Failure
Author :
Publisher : AMACOM/American Management Association
Total Pages : 210
Release :
ISBN-10 : 9780814431993
ISBN-13 : 0814431992
Rating : 4/5 (93 Downloads)
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Book Synopsis Service Failure by : Jeff Toister

Download or read book Service Failure written by Jeff Toister and published by AMACOM/American Management Association. This book was released on 2013 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: What causes poor customer service? You might be surprised.


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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputat
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