The Service Profit Chain
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Language: en
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Type: BOOK - Published: 1997-04-10 - Publisher: Simon and Schuster
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t
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James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable a
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Pages: 334
Type: BOOK - Published: 1997 - Publisher: Free Press
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Language: en
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Pages: 233
Type: BOOK - Published: 2008-12-09 - Publisher: Harvard Business Press
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals
Language: en
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Type: BOOK - Published: 2005-11-30 - Publisher: SAGE
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for e