Related Books

Treat Me Like a Customer
Language: en
Pages: 228
Authors: Louis Upkins, Jr.
Categories: Religion
Type: BOOK - Published: 2009-12-22 - Publisher: Zondervan

DOWNLOAD EBOOK

Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enj
Customers at Work
Language: en
Pages: 339
Authors: W. Dunkel
Categories: Business & Economics
Type: BOOK - Published: 2013-07-25 - Publisher: Springer

DOWNLOAD EBOOK

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and s
Small Business Management
Language: en
Pages: 597
Authors: Tim Mazzarol
Categories: Business & Economics
Type: BOOK - Published: 2019-11-21 - Publisher: Springer Nature

DOWNLOAD EBOOK

This textbook familiarises students with the theory and practice of small business management and challenges assumptions that may be held about the way small bu
Uncommon Service
Language: en
Pages: 262
Authors: Frances X. Frei
Categories: Customer relations
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press

DOWNLOAD EBOOK

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen
INSPIRED
Language: en
Pages: 370
Authors: Marty Cagan
Categories: Business & Economics
Type: BOOK - Published: 2017-11-17 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love