Download or read book Developing Quality Technical Information written by Michelle Carey and published by Pearson Education. This book was released on 2014 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication.