Related Books

Be Our Guest
Language: en
Pages: 212
Authors: Disney Institute
Categories: Business & Economics
Type: BOOK - Published: 2003-06 - Publisher:

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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputat
Be Our Guest
Language: en
Pages: 207
Authors: Disney Institute
Categories: Business & Economics
Type: BOOK - Published: 2003-06-01 - Publisher: Turtleback

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Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines prove
Be Our Guest
Language: en
Pages: 216
Authors: Disney Institute
Categories: Business & Economics
Type: BOOK - Published: 2001-05 - Publisher:

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Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destinat
Be Our Guest!
Language: en
Pages: 48
Authors: Gray Malin
Categories: Juvenile Fiction
Type: BOOK - Published: 2018-05-01 - Publisher: Abrams

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Welcome to the Parker Palm Springs, where you’ll experience a delightful time away, filled with everything you’d expect from a sunny, California vacation. T
If Disney Ran Your Hospital
Language: en
Pages: 228
Authors: Fred Lee
Categories: Consumer satisfaction
Type: BOOK - Published: 2004 - Publisher: Distributed (Non-Hap)

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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service