Call Center Benchmarking
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Language: en
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Type: BOOK - Published: 2000 - Publisher: Purdue University Press
Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in
Language: en
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Pages: 312
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
Language: en
Pages: 90
Pages: 90
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"Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom di
Language: en
Pages: 236
Pages: 236
Type: BOOK - Published: 2003-04-17 - Publisher: Springer Science & Business Media
The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures fo
Language: en
Pages: 320
Pages: 320
Type: BOOK - Published: 2003-05-14 - Publisher: Elsevier
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives