Call Centers For Dummies 2e
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As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best
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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
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Pages: 312
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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac