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Call Centers For Dummies
Language: en
Pages: 391
Authors: Real Bergevin
Categories: Business & Economics
Type: BOOK - Published: 2010-05-11 - Publisher: John Wiley & Sons

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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
The Executive Guide to Call Center Metrics
Language: en
Pages: 200
Authors: James C. Abbott
Categories: Business & Economics
Type: BOOK - Published: 2004 - Publisher: Robert Houston Smith Publishers

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As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best
Call Centers For Dummies
Language: en
Pages: 391
Authors: Real Bergevin
Categories: Business & Economics
Type: BOOK - Published: 2010-04-16 - Publisher: John Wiley & Sons

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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
Call Center Optimization
Language: en
Pages: 159
Authors: Ger Koole
Categories: Business & Economics
Type: BOOK - Published: 2013 - Publisher: Lulu.com

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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
Call Center Management on Fast Forward
Language: en
Pages: 312
Authors: Brad Cleveland
Categories: Business & Economics
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.

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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac