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Exploring the story of user involvement in the NHS over the last 30 years, this fascinating new book provides an analysis of the conceptual terrain that underli
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Adult social care was the first major social policy domain in England to be transferred from the state to the market. There is now a forty-year period to look b
The Consumer in Public Services
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This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examini
Creating Citizen-Consumers
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`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should be
Governance, Consumers and Citizens
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This is the first book to focus on governance and cultures of consumption, expanding the debate and raising new conceptions and policy agendas. It questions the