Download or read book Computer Telephony Integration written by William A. Yarberry Jr. and published by CRC Press. This book was released on 2002-12-17 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies