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The Customer Experience Manual
Language: en
Pages: 233
Authors: Alan Pennington
Categories: Business & Economics
Type: BOOK - Published: 2016-09-12 - Publisher: Pearson UK

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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Language: en
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Authors: Reza Soudagar
Categories: Business & Economics
Type: BOOK - Published: 2011-10-28 - Publisher: McGraw Hill Professional

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“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshin
Customer Experience 3.0
Language: en
Pages: 279
Authors: John A. Goodman
Categories: Technology & Engineering
Type: BOOK - Published: 2014-08-12 - Publisher: HarperChristian + ORM

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Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphon
Digital Customer Service
Language: en
Pages: 262
Authors: Rick DeLisi
Categories: Business & Economics
Type: BOOK - Published: 2021-08-31 - Publisher: John Wiley & Sons

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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se
The Effortless Experience
Language: en
Pages: 258
Authors: Matthew Dixon
Categories: Business & Economics
Type: BOOK - Published: 2013-09-12 - Publisher: Penguin

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Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr