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Customer Experience Management
Language: en
Pages: 300
Authors: Nihat Tavşan
Categories: Business & Economics
Type: BOOK - Published: 2018-05-07 - Publisher: Tasora Books

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We are passing through a paradigm shift and surviving in this upcoming paradigm doesn't seem possible through traditional marketing and management strategies. T
Customer Experience Management
Language: en
Pages: 268
Authors: Bernd H. Schmitt
Categories: Business & Economics
Type: BOOK - Published: 2010-07-09 - Publisher: John Wiley & Sons

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In Customer Experience Management, renowned consultant and marketing thinker Bernd Schmitt follows up on his groundbreaking book Experiential Marketing by intro
Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 245
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-08 - Publisher: Quality Press

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We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T
The Customer Experience Manual
Language: en
Pages: 233
Authors: Alan Pennington
Categories: Business & Economics
Type: BOOK - Published: 2016-09-12 - Publisher: Pearson UK

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Customer Experience Field Manual
Language: en
Pages:
Authors:
Categories:
Type: BOOK - Published: 2020-01-10 - Publisher:

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This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as