Customer Relationship Manager Diploma - City of London College of Economics - 3 months - 100% online / self-paced

Customer Relationship Manager Diploma - City of London College of Economics - 3 months - 100% online / self-paced
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Publisher : City of London College of Economics
Total Pages : 185
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Rating : 4/5 ( Downloads)

Book Synopsis Customer Relationship Manager Diploma - City of London College of Economics - 3 months - 100% online / self-paced by : City of London College of Economics

Download or read book Customer Relationship Manager Diploma - City of London College of Economics - 3 months - 100% online / self-paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview In this diploma course you will learn how to deal with customer issues best. Content - CRM Success Factors - The Customer Service/Sales Profile - Managing Your Customer Service/Sales Profile - Choosing Your CRM Strategy - Managing and Sharing Customer Data - Tools for Capturing Customer Information - Service-Level Agreements - E-Commerce: Customer Relationship on the Internet - Managing Relationships Through Conflict - Fighting Complacency: The “Seven-Year Itch” - Resetting Your CRM Strategy Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when youfeel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.


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