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Customer Service Management Training 101
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Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success
Customer Service Training 101
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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make o
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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always
Customer Service Training 101
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This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vita
Customer Service Management Training 101
Language: en
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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step