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Customer Service on the Internet
Language: en
Pages: 0
Authors: Jim Sterne
Categories: Computers
Type: BOOK - Published: 2000-05-22 - Publisher: Wiley

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A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty
The Best Service is No Service
Language: en
Pages: 341
Authors: Bill Price
Categories: Business & Economics
Type: BOOK - Published: 2011-09-14 - Publisher: John Wiley & Sons

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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wr
The World of Customer Service
Language: en
Pages: 244
Authors: Pattie Odgers
Categories: Business & Economics
Type: BOOK - Published: 2004 - Publisher: South Western Educational Publishing

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With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with
Customer Service For Dummies
Language: en
Pages: 409
Authors: Karen Leland
Categories: Business & Economics
Type: BOOK - Published: 2011-03-03 - Publisher: John Wiley & Sons

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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to f
Customers.com
Language: en
Pages: 392
Authors: Patricia B. Seybold
Categories: Business & Economics
Type: BOOK - Published: 1998 - Publisher: Crown Business

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Discusses how to create electronic commerce strategies designed to meet the specific needs of a business' customers by looking at real companies.