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Keeping Customers

Keeping Customers
Author :
Publisher : Harvard Business Press
Total Pages : 384
Release :
ISBN-10 : 0875843336
ISBN-13 : 9780875843339
Rating : 4/5 (36 Downloads)
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Book Synopsis Keeping Customers by : J. J. Sviokla

Download or read book Keeping Customers written by J. J. Sviokla and published by Harvard Business Press. This book was released on 1993 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essays cover market orientation, order management, customer service, quality, service guarantees, customer complaints, zero defects, and performance measurement


Keeping Customers Related Books

Keeping Customers
Language: en
Pages: 384

Keeping Customers

Authors: J. J. Sviokla
Categories: Business & Economics
Type: BOOK - Published: 1993 - Publisher: Harvard Business Press

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Essays cover market orientation, order management, customer service, quality, service guarantees, customer complaints, zero defects, and performance measurement
Angel Customers & Demon Customers
Language: en
Pages: 258

Angel Customers & Demon Customers

Authors: Larry Selden
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: Penguin

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Selden and Colvin show readers how to analyze customer data to understand how to get the most out of the most critical customer segments. The authors reveal how
Buying Customers
Language: en
Pages: 230

Buying Customers

Authors: Bradley J Sugars
Categories: Business & Economics
Type: BOOK - Published: 2012-09 - Publisher:

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What if you were guaranteed that every new customer buying from you would spend the next 5 years buying more products at ever higher price points? Or you were c
Customer Care Excellence
Language: en
Pages: 288

Customer Care Excellence

Authors: Sarah Cook
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: Kogan Page Publishers

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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an exc
Customers for Life
Language: en
Pages: 241

Customers for Life

Authors: Carl Sewell
Categories: Business & Economics
Type: BOOK - Published: 2009-07-01 - Publisher: Crown Currency

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In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples an