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Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System
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Customer Satisfaction
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Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers
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If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could sim