Download or read book Drew's Rules: A Guide to Customer Service written by Daryl Drew and published by Lulu.com. This book was released on 2010-10-02 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drew's Rules: A Guide to Providing Good Customer Service highlights the importance of good customer service skills. It is a unique survey of the author's career in customer service, and is saturated with rules on how to effectively engage customers. By reading this book, you can learn skills that helped make the author great in his profession.