Emotional Labor And Crisis Response
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Features concepts actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations.
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Emotional labor is not adequately talked about or addressed by writing program administrators. The Things We Carry makes this often-invisible labor visible, dem
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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but