Download or read book Be Our Guest: Revised and Updated Edition written by The Disney Institute and published by Disney Electronic Content. This book was released on 2011-12-16 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.