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High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process
Improving Service Quality in the Global Economy
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Authors: Michael Milakovich
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Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Impr
The Basics of Process Improvement
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Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic
The Improvement Guide
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Authors: Gerald J. Langley
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Type: BOOK - Published: 2009-06-03 - Publisher: John Wiley & Sons

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This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and produ
Utilizing the 3Ms of Process Improvement in Healthcare
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Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes